Return & Refund Policy

1. Eligibility for Returns

Returns are accepted only under the following conditions:

• You have received a damaged, defective, or incorrect item.

• The product is within the return period (usually within 7 days from the date of delivery).

• The product is unused, unopened, and in its original packaging with all labels intact.

Returns will not be accepted for items that have been:

• Opened, used, or tampered with.

• Damaged due to improper handling or storage after delivery.

• Purchased during special sales or promotional offers, unless defective.

2. Return Process

To initiate a return, please follow these steps:

1. Contact our Customer Support team at +91 8610794067 | info@ohmsfood.com  within 48 hours of receiving the product.

2. Provide your order number, reason for return, and clear photographs of the product (if damaged or defective).

3. Once verified, our team will provide you with instructions on how to return the item.

Please ensure that the product is securely packed for return to prevent any damage during transit.

3. Inspection and Approval

After we receive your returned product, our team will inspect it to verify the condition and eligibility.
Once the inspection is complete, you will be notified about the approval or rejection of your return request.

4. Refund Process

If your return is approved, a refund will be processed to your original method of payment within 7–10 business days, depending on your bank or payment provider’s policies.
In cases where the product was purchased using cash on delivery (COD), refunds will be issued through bank transfer or store credit, as applicable.

5. Non-Returnable Items

Certain categories of products are not eligible for return due to hygiene and safety reasons. These include:

• Opened food products or perishable goods

• Customized or special-order items

• Free samples, promotional items, or gifts

6. Replacement Policy

If you have received a defective or incorrect product, we will offer a replacement of the same product at no additional cost, subject to stock availability.
If replacement is not possible, a full refund will be issued.

7. Cancellation of Orders

Orders can be canceled only before they are dispatched. Once an order has been shipped, it cannot be canceled.
Refunds for canceled orders will be initiated within 3–5 business days after confirmation.

8. Contact Us

For any queries or assistance related to returns and refunds, please contact:
OHMS

Email: info@ohmsfood.com

Phone: +91 8610794067

Address: Ohms Foodproducts, 2/215, Mettu Street, Iyyappanthanagal, Chennai-600 056.